SERVICE AND MAINTENANCE

Many of today’s mission-critical applications — the kind you use in your company —must operate at peak efficiency at all times. Santech’s premium services provide the highest level of support available to Santech’s customers through a personalized and accessible relationship with Santech’s most experienced support engineers and the security that comes with a customized, long-term relationship.

Service and Support Contracts

Santech offers service contracts of three types, in addition to various hourly service levels, in order to ensure a customized solution that best suits your needs. If your company is interested in any of the service contracts described below, or to customize your own service contract, contact Santech today for pricing and details!

Santech Extended Warranty agreements
Installation or support contracts
Pre-paid service contracts
Hourly service levels
Service and Support delivery options

Santech Extended Warranty Agreements

Santech offers extended warranties that guarantee you peace of mind. Over time, even the highest quality products are susceptible to less than perfect performance solely due to normal war and tear. A Santech extended warranty protects you against unexpected repair costs that occur when your manufacturer’s warranty has expired or is too limited in scope. Investing in a Santech warranty plan is easy and affordable. Protect your purchase by getting tomorrow’s services at today’s prices! Contact Santech today to purchase your Santech extended warranty.



Installation or support contracts

Santech offers flexible support contracts that meets your budget and helps you maintain your system. Whether you would like Santech to supplement your information technology staff or just need occasional assistance troubleshooting a problem, we have service contracts that can be molded around your specific business needs. Contact us now for more details and let us help you save money.

HARDWARE- or SOFTWARE-related contracts
Often, equipment maintenance and replacement and software upgrades can be a costly source of headache. With Santech’s various hardware and software contracts, you can expect speedy responses to your needs and numerous benefits, including access to our free loaner program through which Santech lends you the equipment you need to keep your business operating while we replace broken parts.

NETWORK-related contracts
Need help maintaining or building your company’s network? With Santech, network installation and maintenance couldn’t be easier. Santech can become your primary source for quick updates and installation at discounted rates. We give you top priority in any and all network-related needs, including maintaining all your mission-critical tasks.


Pre-paid service contracts

Santech realizes that many offices require our services after the completion of any system installation. Sometimes, it is necessary for changes to be made, technical issues to be resolved, software to be updated, or preventive maintenance must be conducted. For these reasons, Santech has developed a flexible pre-paid service plan in which you are able to budget your system maintenance needs over an extended period of time. Contact us for more details.



Hourly Service Levels

Santech offers three hourly rates at different levels, which can help you determine which level is best suited to your needs. Contact Santech today for rates!

*Hourly rates are subject to $35 traveling fee for on-site service and a $20 hourly rate increase for emergency or after hours support. All fees are subject to change.



Service and Support Delivery Options

In today’s environment, efficiency is essential. Santech offers phone, on-site and remote support and service that enables you to troubleshoot your problems in real time. With remote support, our engineers can resolve your issues without the hassle that traveling can bring. Santech’s engineers can repair, update and change your system securely, even after business hours to reduce costs and enhance your satisfaction. In addition, Santech can routinely check your systems to ensure that all your applications and programs are operating properly. Contact our Service Department today to set up your support relationship!